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Frequently Asked Questions
1) How can you afford to offer your chairs at such a great price?
We can afford to offer such a great price is because we are the manufacture of the chairs in our plant in Fort Worth Texas. We are able to offer you extremely competitive prices. You will be buying factory direct with no middleman.
2) What is your warranty?
Llebroc Warranty Policy
- Llebroc Industries warrants all its manufactured products to be free from manufacturing defects and workmanship for a period of 12 months from date of purchase.
- Warranty is limited to the repair or replacement of the product at Llebroc Industries factory and excluded any removal or installation cost: packing and transportation charges are the responsibility of the owner.
- All transportation or shipping damage must be noted on the bill of laiding at the time of delivery.
- Intentional damage, alteration, incorrect installation, accidents, misuses, tampering or repair outside the Llebroc Industries factory will void warranty. Expenses, losses or changes to the owner for all “consequential” items of a commercial nature are not covered under this warranty, and Llebroc Industries disclaims any liability or responsibility for such
- Prior consent and an assigned “Return Authorization Number” obtained from Llebroc Industries is required prior to return of product, freight prepaid. Product is to be packaged appropriately for UPS ground shipment, upon inspection of the product and is found to be defective proper repair will be made and returned via UPS ground service, freight pre-paid.
- If, upon inspection, item is not warranty, Llebroc Industries will notify customer of repair charges and will repair product upon receipt of payment for said repair and return merchandise to customer, UPS ground service freight pre-paid.
- This limited warranty is specifically in lieu of all other expressed warranties on the part of Llebroc Industries.
- Any implied warranties arising by operation of law are specifically limited to the scope and/or duration of this written warranty. (Note: some states do not allow limitations on how long an implied warranty last or allows exclusions or limitations of incidental or consequential damages: thus, the above stated exclusions of limitations as to such may not apply to you. Further, this warranty gives you the specifically the rights, and you may also have other rights which vary from state to state).
4) How soon will I receive my custom order?
Under normal circumstances most orders will be shipped within 15 working days from receipt of order and payment. No order will be started until payment has been received.
5) How much do you charge for shipping?
We offer FREE SHIPPING in the United States. There is a surcharge for Hawaii ($400) and Canada ($150).
Alaska -We offer free shipping to the 3rd party carrier of your choice within the lower 48 states. You will then pay delivery charges from the 3rd party carrier to your shipping address. You pay the 3rd party carrier directly. Two 3rd party carriers are listed below or you my choose any other 3rd party carrier. Call for quote on any other shipping methods.
- Coastal Transportation
4025 13th Ave.
Seattle, Wa. 98119-1350
800.544.2580
- Alaska Marine Line
5615 W Marginal Way SW
Seattle, WA 98106
206.764.8346
International Orders: Orders received only by phone. 1-817-831-6261
You can make alterative shipping plans by calling 1-817-831-6261 and setting up this arrangement at the time the order is placed.
6) Do you charge sales tax? If so, how much?
We do not charge sales tax on any of our products unless your BILLING address is in the state of TEXAS. If you are in Texas, our sales tax rate is currently 8.25%.
7) What types of payment do you accept?
Call/Fax in Credit Card Number:
If you are uncomfortable submitting your MASTERCARD , VISA or AMERICAN EXPRESS credit card online for payment, we are happy to accept your credit card number over the phone or fax, in which case our courteous staff will process your payment manually at our offices.
Our phone number is (800) 284.5771.
Our FAX number is (817) 831.3623
Mail Check or Money Order:
You will have the option to mail your check or money order to our offices instead of submitting a credit card number online.
Our mailing address is:
HelmChair.com
Llebroc Industries, Inc.
3601 Conway
Fort Worth, TX 76111
8) What is your return policy?
All orders are custom made and as long as it was built to specifications on order their will be a 50% charge on all returns.
9) How can I change/add my order?
Any change to order must be made with 24 hours of order being processed. After that time, any change will incur a materials and labor charge.
If you need to change or add to your order, please call our customer service Toll Free at 1-800-284-5771.
Do not see your question listed?
Contact our customer service department at:
Llebroc Industries
Toll Free: 1-800-284-5771
keakins@llebroc.com
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